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We have put together some handy hints to make your online
shopping experience is secure, safe and fun. There are some
important factors you need to consider before making any purchases
online, even if you are not using a credit card. Below are
a few things to consider when shopping on the Internet.
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If you suspect that the web site you are using doesn't
look legitimate, it might not be. Use your instincts and investigate
further the legitimacy of the web site before purchasing.
Our Tip: We suggest you send a request for
information about the product or service that you are thinking
of purchasing don't rush in and make the purchase.
Check the e-mail address you get the response from, if it
has been forwarded to a different email address especially
a hotmail.com address treat the site as suspicious.
Our Link: http://www.gotthegift.com.au/contact.asp
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Dealing via email to resolve a conflict can be a real headache.
It is much easier to pick up the phone, so make sure that
the site you are dealing with offers contact phone numbers,
even with sites located Internationally.
Our Tip: Call the number on the site and
make an enquiry, If you get the run around consider if you
have a serious issue how would it be handled.
Our Link: http://www.gotthegift.com.au/contact.asp
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Basic customer service is just as important online, the service
you would expect from a retail shop front, expect from a web
site. Look for links to your account information, mailing
lists subscriptions, previous orders and tracking are important
links.
Our Tip: Updating your details online is
extremely important, one of the biggest issues at the moment
is unsolicited e-mails. If you are unable to remove your address
from mailing lists through the customer service section of
a site, consider the amount of unsolicited e-mails you are
already getting!
Our Link: http://www.gotthegift.com.au/shopcustadmin.asp
Take the time to make sure your page is secure when placing
an order online, look for any security warnings and read them
carefully and look for at least 128bit encryption levels,
by pointing the mouse over the padlock icon.
Our Tip: You can verify a secure certificate
by double clicking the pad lock icon in your browser window.
Our Link: Click
here to secure this page
What a company does with your personal information is extremely
important, take the time to read the privacy information provided
by the site in question. Make sure that you agree and understand
what is written.
Our Tip: If the sites privacy information
is not in plain english, contact the site and ask them to
clarify it for you before entering any personal information.
Our Link: http://www.gotthegift.com.au/privacypolicy.asp
The same laws in Australia for a refund apply online, the
right to a refund can be clearly in your favour, but receiving
it may not be so easy.
Our Tip: It is important to consider whom
will pay the return freight costs if the item is to be returned.
Our Link: http://www.gotthegift.com.au/returns.asp
These are just some handy hints and are not official policy
of Got the Gift or to be used as the basis for any purchasing
decision or judgment you make. More information about shopping
online can be found at the following web site.
The Consumer
Affairs Division Policy Framework for Consumer Protection
in Electronic Commerce.
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